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Task M 3: Total
Quality Management: Second Tranche of Implementation
Respondents to the Project's questionnaire disclosed a low rate of usage of TQM
processes. Yet TQM is widely considered to be beneficial in improving customer
satisfaction and hence business performance measured as market share and
profitability, especially in diverse and complex organisations.
The Project will investigate the extent to which TQM is actually in use in
railways, evaluate the benefits that it can offer to the various railway
organisational units, and consider the human issues involved in achieving
implementation and full exploitation of the benefits.
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See also
ProM@in publication:
"Innovations for a
cost effective Railway Track";
First Issue |
Recommendations on Task M3
Comments made as oral contributions in the discussion at the CDM or in written
form in the distributed evaluation sheets.
Investigation into lessons learned in TQM implementation
Interoperability
Proposal for the 5th and 6th FP
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